Wisteria Associate Wellness Specialist

Nemacolin Woodlands Resort Farmington, PA Full-time Health Care Provider

Posted on March 4, 2024

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POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable, all while having fun and relishing the incredible atmosphere of the resort.

You will be an essential part of the Rec Center at Wisteria Team, reporting to the Manager of the Rec Center at Wisteria. You’ll provide our guests with exceptional, safe service by fulfilling different roles throughout the day, dependent on the needs of the center.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Welcome Desk: When at the welcome desk, you’re ensuring our guests are welcomed, their questions are answered, documentation is accurately and efficiently completed, and payments are executed appropriately.

Greet each guest warmly and genuinely and offer assistance.
Tours prospective members to protocol.

Registers new members according to protocol.
Accurately operates the Point of Sales system while efficiently processing guest transactions.
Handle all cash to protocol.
Executes daily financial reporting, documentation, and cash drop to standard.

Kindly and efficiently troubleshoots and solve member issues.
Receive delivery orders and confirm the accuracy of both the order and the invoice.
Execute our opening checklist precisely to ensure the center is ready for guests.
Execute our “closing” checklist precisely to ensure the center is ready for overnight guests.

Center Attendant: When you’re in the fitness center, you’re ensuring the gym floor is ready for and welcoming to our guests. This means clean, well-stocked, and visually appealing. To be successful, you’ll:

Greet each guest warmly and genuinely and offer assistance.
Be knowledgeable of and offer assistance to our guests on safe weightlifting techniques, equipment usage, spotting, and equipment storage.
Know our equipment, supplies, safe handling procedures, and where to locate them.
Re-stocks and preps diminishing items in anticipation of meeting future guests’ needs.
Communicate and collaborate with management on inventory-both items that we’re low on and any short-dated items.
Perform routine and deep cleaning according to our schedule.
Ensure storage and backstock areas are organized and clean.
Executes equipment maintenance schedule to protocol.

Fitness Instructor:

Energetically and enthusiastically facilitates a minimum of 7 evidenced-based group fitness classes per 40-hour work week.
Tailors’ classes to participants’ needs.
Maintains certification requirements.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

A respectful, inclusive, people-centered, solution-oriented mindset. You pride yourself on your guest service skills, your ability to make people feel welcomed, your reliability, and your ability to maintain a positive outlook.
Current CPR/AED and First Aid Certifications, or the ability to get them within 60 days of hire.
Ability to serve as a first responder in emergency situations and follow emergency protocols.
Current Les Mills Instructor Certification, or the ability to get it within 90 days of hire.
Current NASM, ISSA, or ACE Certification is preferred but not required.
Ability and desire to work in all areas of the center, as needed.
Ability to work both independently and in a team and share responsibilities and duties.
Ability to work with grace under pressure.
Ability to be a friendly, empathic, and adept communicator.
Ability to resolve interpersonal conflict in a straightforward and timely manner.
Ability to gracefully accept and respond to feedback.
Ability to set priorities, be organized, and be a self-starter.
Ability to navigate technology efficiently.
Ability to be flexible regarding work schedule. While we strive to ensure our team members have a work-life balance, a minimum of 2 days of a week, and a regular schedule, occasionally, this position will demand something different, including the potential for working evenings/nights, early mornings, weekends, and/or holidays.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental, and vision insurance. Long-term and short-term disability insurance
Employee and educational assistance program
Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
On-site uniform and dry-cleaning services
Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

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This job description cannot possibly include a complete comprehensive listing of all the activities, duties, or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

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