Retail Parts Lead

SUMMARY: Ensures maintenance of guest services, assists with overseeing operation of the Parts Department, interacting with customers and leading team to provide a high level of support while addressing inquiries and selling parts.

DUTIES & RESPONSIBILITIES: The Parts Department Lead will oversee the parts department day to day operations, selling parts at the part counter while managing the counter staff and will provide a high level of customer support.

Specifically,
• Administer day-to-day operation of the Parts department, interacting with customers via telephone, email, or in person to provide support and information on products, write parts orders.
• Responsible for setting schedule and ensuring team coverage of Parts department.
• Administers regular dealer parts programs and training.
• Field customer questions or complaints timely and fairly.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Maintains knowledge of pricing, changes in parts, and technical service bulletins through collaboration with sales, service, and other McFarlane teams; assists with monitoring of competitor pricing.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE AND SKILLS & ABILITIES:
1. High school diploma or equivalent required.
2. At least two years of experience in counter parts, customer service, dealership/ similar facility, required.
3. Solid understanding of agricultural and power equipment parts and mechanical systems.
4. Excellent communication skills.
5. Service-oriented and able to resolve customer concerns; ability to resolve conflicts in a positive and constructive manner.
6. Excellent computer skills with online sales, inventory management and MS Office proficiency.
7. Excellent organizational skills.
8. Basic mathematical skills to develop and maintain invoices and inventories.
9. Ability to establish and maintain positive working relationships with management, team and customers.

SAFETY / PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is required to sit, stand, walk, talk and hear at a busy customer service counter, utilizing computer/monitor, printer, and phone; required to lift up to 50 lbs. on occasion. Prolonged periods sitting. Specific vision abilities required by this job include close vision and distance vision. Accountable to all safety policies and procedures. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation based upon experience. Competitive benefits offered include health plus health savings account with match, dental, vision, life and disability insurances, 401k with match, Paid Time Off, Employee Assistance Program, Paid Training Opportunities, Generous Employee Discount and more! To be considered for this opportunity please send resume to: McFarlane Mfg. Co., Attn: HR, 780 Carolina Street, P.O. Box 100, Sauk City, WI 53583, 608-643-3976 (fax); apply online at www.mcfarlanemfg.com or email to HR@mcfarlanemfg.com