Job Number: 2022-00226 King County Library System (KCLS) in Washington State is seeking a creative and inspired Adult and Community Services Manager to lead and coordinate system-wide programming, outreach, reader's advisory, information services, business and entrepreneurial support, and adult learning.
This exempt position reports to the Director of Public Services - Library Outreach, Programs, and Services as part of a collaborative library leadership team. This position is responsible for managing a team that coordinates and develops system-wide programming for KCLS. This position oversees the development of innovative, responsive, high-quality services and partnerships that support the Library's strategic priorities and local needs and interests, while centering the county's most impacted communities.
About the opportunity: As the Adult and Community Services Manager you will be responsible for planning, managing, and evaluating system-wide public programming, partnerships, and service delivery in assigned areas. This position supervises a team of employees including librarians, coordinators, and a program assistant that manage the following: - Civic and cultural programming for adults.
- The Ask KCLS call center/email.
- Information service.
- Health and social services.
- Services to older adults.
- Business and entrepreneur support.
In this role, you will: - Collaborate with other service area leads, Librarian & Information Services Managers, and Operations Managers in planning and guiding the work of Adult Services Librarians and Public Services Assistants across the system.
- Develop an adept, collaborative, and resilient team and manages individual and team performance.
- Build and maintain strong and collaborative relationships with colleagues across KCLS and community partners.
- Contribute to the development of the organization's strategic direction, along with developing and executing plans which advance system goals.
- Cultivate a social impact and systems change mindset in responding to complex issues in a changing environment.
- Work closely with the Diversity, Equity and Inclusion Department to best serve communities most impacted by systemic racism and oppression.
Required: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position. About King County Library System:
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 library locations and in community engagement using direct outreach and virtual assistance. Our service area includes the cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. The King County Library System values diverse perspectives, life experiences, and differences. KCLS encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We are committed to being equitable and fair in providing access to opportunities for all. Reasonable accommodations may be made to enable individuals with disabilities to apply for this position or to perform the essential functions of this position. To request accommodation please call 425-369-3224. |
Essential Duties/Major Responsibilities: Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.
- Select, coach, develop, and manage performance for members of Adult and Community Services team.
- Develop strategic programmatic direction in assigned areas in coordination with key stakeholders. Research and monitor trends both within and outside of the public library field. Put in place changes and enhancements as required.
- Oversee the development of responsive, coordinated, and innovative programming, services, and large-scale library events. Ensure that the Library's standards for evaluation are consistently applied in the development and execution of these efforts.
- Cultivate and manage relationships with key community partners and leaders at a system level that align with the strategic priorities of KCLS and address local needs and interests while centering the most impacted communities.
- Collaborate with and support regional and library-based management teams with direct-report staff who provide patron-focused library programs and services in assigned areas.
- Advise and build competencies in library colleagues to deliver and assess diverse, equitable, and inclusive library programs and services that are responsive and community led.
- Manage and maintain excellent internal and external customer service. Interpret library policies and procedures to library colleagues and the public, and respond appropriately to sensitive or controversial inquiries or complaints related to assigned library services.
- Participate in the creation and communication of the vision and strategic priorities of the Library.
- Collaborate with other KCLS departments to launch new initiatives, and develop system-wide service plans that align with strategic priorities. Provide support to regional service plans.
- Plan and track assigned budgets. Ensure accurate administrative record keeping and reporting.
- Ensure the effective use of resources by planning, organizing, monitoring, evaluating and measuring impact against service objectives. Research and prepare monthly and periodic reports as required or requested.
- In collaboration with Grants Administrator, write internal and external grants to seek support for library programs in service areas. Report to funders on grant progress. Evaluate impact of grant activities.
- Contribute to the development and expansion of a robust volunteer program in support of our services.
Secondary Duties: - Attend and actively participate on various internal and external committees.
- Initiate, participate, and collaborate in the library profession beyond KCLS; maintain professional expertise in order to provide relevant public service.
- Perform other duties as assigned.
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